If you have any queries in regards to the terms and conditions, please contact us at 01665 511 178 or email info@alnwickcastle.com

Coronavirus update - Refund policy

In the interest of the health and well-being of our visitors, employees and the wider community, we have made the decision not to open as planned on 27th March. The Alnwick Garden remain open as usual.

Castle Only Tickets: You will recieve a full refund. Our team are busy processing a large quantity of refunds. Your payment will be returned within 14 working days.
Castle and Garden Combined Ticket: As The Alnwick Garden remain open, you will recieve a full refund of the castle portion of your ticket only. You will recieve your refund within 14 working days. If you wish to visit The Alnwick Garden, your ticket is still valid for your visit date. If you wish to amend your visit to The Garden, please contact: info@alnwickgarden.com or 01665 665700  


Standard Ticket refund policy

Admission tickets are not transferable and are non-refundable.

Day tickets

  • Day tickets to Alnwick Castle only do not give access to The Alnwick Garden. The Alnwick Garden is a separate visitor attraction with its own events, admission policies and visiting arrangements. 
  • Day tickets must be shown at the point of entry on the date of your visit.
  • Day tickets are not transferable and are non-refundable. This also applies to evening events.
  • Day tickets to Alnwick Castle are not valid for evening events (e.g.Christmas parties or evening performances).
  • Alnwick Castle reserve the right to revoke any day tickets at their discretion.
  • Day tickets must be purchased online 24 hours in advance of your arrival date in order to qualify for the 10% online discount.
  • Discount codes cannot be used in conjunction with any other offer and are only applicable to Castle only admission tickets. Discount codes must be redeemed online, unless otherwise stated. 

HM Forces discount

Members of HM Forces are entitled to a 15% discount on full price adult, child, concession and family tickets to Alnwick Castle only. This discount is not to be used in conjunction with any other offer and is available in visitor admissions only, please show valid ID when purchasing your tickets.

Bag searches in place

Visitors are respectfully informed that enhanced security measures are in place and you are requested to bring the minimum of bags during your visit. Please note that random bag searches may take place. Your kind cooperation with these procedures, which have been implemented for the benefit and security of visitors and staff alike, is much appreciated. 

Photography policy

Please note that photography is not permitted within the State Rooms without prior arrangement. However, photography of the exterior of Alnwick Castle is encouraged for all visitors.

Drone filming and photography

For health and safety reasons, no drone flying is permitted over Alnwick Castle, grounds or surrounding parkland without prior consent. Any unauthorised drones may be removed and destroyed at the discretion of Alnwick Castle. 

Alnwick Castle website


This is a legal document ("Agreement") which sets out your rights and obligations, and those of Alnwick Castle ("Alnwick Castle", "we" or "us"), in relation to this website (the "Site"), and the material of all types that you gain access to on and through the Site ("Content"). We have a separate privacy policy which governs our use of your personal information.

You affirm your assent to the terms of this Agreement every time you access any part of the Site or make use of any of the Content.

Intellectual Property

The term "Content" includes, but is not limited to, all text, graphics and images which appear on the Site, and the design, look and feel of the Site itself. Each item of Content is protected by copyright and other intellectual property rights which are either owned by Alnwick Castle or licensed to it by a third party.

Where downloads of third party software are made available on the Site, they are owned by the third party licensor in question, and will be subject to any terms and conditions applied by the relevant third party. The Site may contain proprietary notices (such as moral rights and trade mark notices) and copyright information, the terms of which must be observed and followed.

Use of Content

We permit you to use the Site and its Content for the purposes for which it is intended on an individual computing device having a single central processing unit. You may download to a local hard disk and print extracts from the Site. You are not otherwise entitled to copy, distribute or transmit any of the Content, or to incorporate any of it into any website (except by way of linkage in accordance with Linking to the Site below) or other work whatsoever, nor may you broadcast, publish or facilitate any public performance of Content.

Accuracy of Content

The Site and its Content is provided for your general information only; we advise that Content may not be accurate and complete. Therefore you should not propose to do, or refrain from doing, something in reliance upon Content you find on the Site. All such information on this site is subject to change, sometimes at short notice.

Linking to the Site

We encourage businesses and others to link their sites to the Site. However, if you wish to establish a link to the Site or any of its Content, we require that the link does not open within a frameset from another web site.

Links from the Site

Alnwick Castle is not responsible for the content of third party sites linked to the Site. They are independent of Alnwick Castle, and their content is not endorsed or approved by Alnwick Castle. If you agree to purchase goods or services offered on or through those third party sites, such as (but not limited to) travel bookings, merchandise and services, the resulting agreement will be entirely between you and the relevant third party; we will not be involved in, or have any responsibility under, those agreements.

Personal information

You may provide certain personal details to us when you contact us via the Site, such as your name, your email address, and your geographic address. We will use this information in accordance with our privacy policy .

Changes to this Agreement

If we make any changes to this Agreement, your use of the Site any its Content following the date of that change will be governed by the changed Agreement.

Territory and Laws

The Site is provided from England for access and use by people both there and elsewhere. If you visit the Site from outside England, you are, in effect, visiting the territory of England. Accordingly, you acknowledge that the laws of England apply to your use of the Content and govern this Agreement, and that Alnwick Castle takes no responsibility to ensure the conformance of the Content or the Site to your country's laws.

Effect of Agreement

Alnwick Castle intends to rely upon the written terms set out here. If you require any changes, please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what Alnwick Castle and you the Customer is expected to do.

GIFT SHOP Refund Policy

Unused goods in a saleable condition can be returned with the original receipt up to 28 days after purchase for a refund or exchange (exchange only without a valid receipt). Postage will only be refunded if goods are faulty. Items should be returned to us at:

Alnwick Castle,
NE66 1NQ.

When posting returns, always ask your Post Office for proof of postage. For more details and to arrange returning an item, please call 01665 511 172.

Contact Email